Case FAQs

Preparation for a webcast

How do I test my system prior to the webcast?

To test your system, Click on Login above and enter your email address and password. You will be redirected to your Dashboard. Under Available Courses, click on the name of the webcast you’ve registered for. Once on the webcast page, there will be a test link in a box on the top right of the page. Click on that to be redirected to the test page. Confirm that you can both see and hear the video.

 

How do I access the Course Materials?

  1. To access the Course Materials click on Login above and enter your email address and password. You will be redirected to your Dashboard.
  2. Under Available Courses, click on the name of the webcast you’ve registered for.
  3. Once on the webcast page, you will find links to download the course materials at the bottom of the page.
  4. Upon clicking on these links, you will be asked whether you want to Open or Save the files. If you choose Open, they will be opened as soon as the download is complete. If you choose Save, ensure that you know where you save your downloaded files by default. For most people, this will be on your Desktop or in your My Documents folder.

If you are having trouble finding the file or don’t think it is being downloaded, please contact your System Administrator for help.

 

I am unable to print the Course Materials.

  1. To access the Course Materials, click on Login abov and enter your email address and password. You will be redirected to your Dashboard.
  2. Under Available Courses, click on the name of the webcast you’ve registered for.
  3. Once on the webcast page, you will find links to download the course materials at the bottom of the page.
  4. Upon clicking on these links, you will be asked whether you want to Open or Save the files. Choose Open to just open the file on your computer.
  5. Once the file loads and you are able to read the file, then save the file to “My Documents”.
  6. Once you have opened and saved all the files you wish to review, then reopen the files through “My Documents” and print directly from there. Some email servers and computers have trouble printing a file directly from the internet. If you save the file to “My Documents”, the file will then reside on your computer and you should have no other printing issues.

 

When I try to open the Course Materials it does nothing / gives an error / the document appears garbled.

Possible Causes

  1. Sometimes Adobe Reader cannot display a document that is being sourced over the internet. This usually indicates that you have an older version of Adobe Acrobat Reader that cannot handle PDF documents created with a newer version of Acrobat Reader.
  2. When you click on a link to the materials, and nothing happens, this could be a sign that a pop-up blocker of some sort that is blocking the link from being opened.
  3. If you get an error when you click on the link to the materials telling you that there is currently no program available to open this type of media, you probably do not have Adobe Acrobat Reader installed on your system, or Adobe Acrobat Reader is not recognizing the PDF file type.

Solution

  1. Try right-clicking on the document link and select "Save Target As..." to save the document to your computer and then open it from where you saved it.  Note: Make a note of where you save the document.  We suggest saving it to your Desktop for easier retrieval.
  2. Check in the Add/Remove Programs module in Control Panel and see what version of Adobe Reader you have and to see if there is more than one version listed.
    1. Click on the [START] button on the Task Bar and select [Control Panel].
    2. Click on the [Add/Remove Programs] in the Control Panel.
    3. Check for both Adobe Reader and Acrobat Reader in the list.
    4. If the version number is earlier than 5 or there are more than one listed: [Remove] all of them.
    5. Go to www.adobe.com and download the latest version of Adobe Reader 7.0.5. Note: If you do not want the extra downloads make sure to uncheck the boxes under [Also Download:] before downloading.
    6. Install Adobe Reader and try opening the document again.
    7. If you are still having problems, please contact the Help Desk at support@bizvision.com or 800-747-1719.

       

How do I connect to the webcast on the day of the event?

  1. To connect to the webcast, click on Login above and enter your email address and password. You will be redirected to your Dashboard.
  2. Under Available Videos/Courses, click on the name of the webcast you’ve registered for.
  3. Once on the webcast page, you will find a link to the webcast player page in a box on the top right of the page. Up until 1 hour before the webcast this will take you to the test page. Starting 1 hour before the webcast starts this link will take you to the player page with a countdown until the webcast starts. Please Note: If you are on the test page, you will not be automatically redirected to the player page when the webcast starts so you will have to go back to the webcast page and click the live player link once it is live.

 

 

Billing/Accounts/Certification

I am having trouble logging in to my account

You may have an online account at your state bar association’s website, but the account used to access the webcasts is different. If you have registered for a course on this website, you will need to use the email address and password you entered when you registered. If you don’t know what your user information is, or it isn’t working for you, please call the Helpdesk at 1-800-747-1719 to have your login information reset.

 

What do I do if I need to change courses, cancel my order or get a refund?

To change courses, cancel an order or get a refund, please send an email to support@bizvision.com with your name, email address, phone number, State Bar Association, and Date and Name of Webcast. We will handle your request within 1 business day and let you know it has happened via email.

 

Are there discounts available if I purchase multiple webcasts at one time?

Since the webcasts are offered by many different state bar associations, they set the pricing on each webcast and we aren’t able to offer a discount on these prices for an individual who is registering for multiple webcasts.

 

Can I pay by check or PO?

We are happy to accept payment by check for the webcasts.  To do this, follow these steps:

    1. If you haven’t already created an account on this website, do the following to create an account:
      1. Click Login above.
      2. Click the “Not Registered Yet? Sign up now.” link.
      3. Complete the registration process for the user who will be attending the webcast including setting up your email address and password.
    2. Send an email to support@bizvision.comwith the following information:
      1. Name
      2. Email Address
      3. Date, Title and Cost of Webcast(s).
    3. Within 1 Business Day of receiving your email, the Help Desk will register for you the requested event(s) and you will receive an email confirming your registration.
    4. Send a copy of this email with payment to the following address:

BizVision Inc.
Attn: Help Desk Payments
5505 S 900 E, Suite 300
Salt Lake City, UT 84117

  1. Payment must be received before the day of the webcast for you to be able to attend the event.

 

How do I receive a CLE certificate of completion?

Throughout the webcast you will see 4 unique letter codes pop-up in the webcast player. You will need to keep track of all 4 codes to receive your CLE certificate. Once the webcast is complete, click on the Certificate tab on the bottom of the webcast player. Follow the instructions on that tab to enter the codes and be taken to your CLE certificate of completion. If you submit less than all four parts of the code, you will receive partial CLE credit.

 

What do I do if I missed one of the codes or am having trouble with my CLE certification?

For any certification issues, contact the Help Desk at 800-747-1719 or support@bizvision.com.

 

How do I access my certificate?

  1. Click Login above.
  2. Login with your email address and password.
  3. Click on Credits Earned.
  4. You will see the title of all previous webcasts you have attended.  By clicking on the title of the course, you will be taken to the certificate for that completed course.

 

Technical Issues

How do I know if I have the bandwidth necessary to view the webcast?

All webcasts will be streamed at 256K. Please test your system using the test link given to you when in your registration email and again by email the day before the webcast to make sure that your computer and your network can handle streaming video at this bandwidth. If you are having trouble with the webcast buffering or not playing, please work with the Administrator of your network for additional help.

If you are experiencing extensive buffering, you can click on “Audio Stream Only” on the webcast player page to access the audio stream, you will still see the webcodes to obtain your CLE.

 

I am unable to open the video player or see the streaming video in the player.

  1. Make sure you have the latest Adobe Flash Player, which can be downloaded from http://get.adobe.com/flashplayer/.
  2. Try logging out of your account and logging back in and restarting the player.
  3. If you are still having issues viewing the webcast, please work with the Administrator of your network for additional help.

 

What do I do if I can’t hear the audio?

  1. Confirm that sound is enabled on your computer.
  2. Try logging out of your account and logging back in and restarting the player.
  3. Test audio from other flash videos at another site like www.youtube.com.
  4. If you are still having issues viewing the webcast, please work with the Administrator of your network for additional help.

 

Why was I able to see the test but have issues with the actual webcast?

The actual webcast will be streamed at the same rate of the test, 256 Kbps. If you were able to see the test but are having trouble viewing the actual webcast, it means that there is something taking up too much bandwidth on your network. Do what you can to reduce any other heavy bandwidth use on your computer and contact the Administrator of your network for additional help.

 

How do I restart the webcast if I stop or get disconnected?

  1. To connect to the webcast click Login above and enter your email address and password. You will be redirected to your Dashboard.
  2. Under Available Courses, click on the name of the webcast you’ve registered for.
  3. Once on the webcast page, you will find a link to the webcast player page in a box on the top right of the page.

 

Who do I contact if I still have questions?

If you still have questions, you can contact the Help Desk by phone at 800-747-1719 or email at support@bizvision.com. The Help Desk is available to assist you by phone 24 hours a day, 7 days a week.

What is the web address of my State bar’s  site?


Maine State Bar          http://maine.bizvision.com
CLE Alabama            http://clealabama.bizvision.com
New York City Bar        http://nycba.bizvision.com
Nebraska State Bar        http://nebar.bizvision.com
Vermont Bar            http://vtbar.bizvision.com
Hawaii State Bar        http://hsba.bizvision.com